Director, Crisis Communications & Public Confidence

Subject Metrics is seeking a calm, precise communications leader to respond when product capabilities become widely understood.

You will prepare public statements, executive talking points, customer guidance, media responses, apology frameworks, and trust-restoration campaigns following unauthorized searches, inaccurate alerts, undisclosed data sharing, employee misuse, vendor breaches, or ordinary feature discovery.

The successful candidate can acknowledge concern without confirming conduct, express regret without accepting responsibility, and explain that documented behavior was inconsistent with policy while preserving the company’s position that the policy was adequate.

You will help distinguish surveillance from visibility, tracking from historical awareness, and data sharing from collaborative access. You will also ensure that isolated incidents remain isolated regardless of how frequently similar incidents are identified.

When direct answers may create unnecessary alarm, you will elevate the conversation toward innovation, officer safety, missing children, and the importance of not allowing perfection to stand in the way of deployment.

Success in this role means

• Reclassifying unauthorized searches as undocumented authorized searches.
• Ensuring every apology contains more commitment than information.
• Moving public discussion from what happened to how seriously we take what happened.
• Publishing a corrective-action plan that leaves the underlying product available.
• Restoring departmental confidence before completing the internal review.

Applicants should submit one example of an apology that becomes less specific with each paragraph.